Returns & Refunds Policy
Returns & Refunds Policy – Maalik Traders
At Maalik Traders, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.
Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
-
The item must be unused and in the same condition you received it.
-
It must be in the original packaging.
-
Proof of purchase (order number or receipt) is required.
Non-returnable items include:
-
Products with physical damage caused after delivery
-
Items without original packaging or accessories
-
Personalized or custom-made products
To initiate a return, please contact our support team at support@maaliktech.com or use the contact form on our website.
Refunds
Once your return is received and inspected, we will notify you of the status.
If your return is approved:
-
A refund will be processed to your original payment method within 5–7 business days.
-
Shipping charges are non-refundable, unless the return is due to a mistake on our part (e.g., wrong or defective item).
Late or Missing Refunds
If you haven’t received a refund:
-
Check your bank account again.
-
Contact your bank or credit card company — it may take some time before your refund is officially posted.
-
If you’ve done all of this and still haven’t received your refund, contact us at support@maaliktech.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us with proof of the issue.