Returns & Refunds Policy
Returns & Exchange Policy – Maalik Traders
At Maalik Traders, we want you to be happy with your purchase. Please read this policy carefully before placing your order.
Check Your Order on Delivery
Please inspect your product when you receive it and make sure you are satisfied that it is complete, working properly, and free from damage. If you find a problem, you must report it to us within 24 hours of receiving your order. Once this 24-hour period has passed, the order is considered accepted.
When We Offer an Exchange
We exchange a product only when there is a genuine problem, such as:
- The product is not working
- The product is broken or damaged
- The wrong item was delivered
How to Request an Exchange
- Message us on WhatsApp at 0322 2879117 within 24 hours of receiving your order.
- Send your order number and a clear description of the problem. We may ask for photos or a short video to verify the issue.
- Our team will review your request. If the problem is confirmed as genuine, we will exchange the product. Exchanges are available within 7 days of delivery.
What We Do Not Exchange
- Change of mind, or products that you simply do not like
- Problems reported after 24 hours of receiving the order
- Requests where no genuine fault is found
- Damage caused after delivery, such as drops, water damage, or misuse
- Products returned without the accessories that came with them
Need Help?
To report a problem, please message us on WhatsApp at 0322 2879117. For general questions, you can also email maaliktech.pk@gmail.com.
